Curated Clarity
General
What is 12 Curations?
12 Curations is a boutique service brand offering customized event planning & styling, gifting services, and virtual assistant solutions for busy professionals, businesses and families.
Where are you based?
We are based in Hampton Roads, Virginia, and also serve clients in Richmond and surrounding areas. Our virtual assistant and gifting services are available to clients nationwide.
How do I get started?
Head to our Contact page to submit a quick form. We’ll reach out within 24-48 hours to schedule a free consultation.
Do you offer consultations?
Yes! We offer a complimentary 15-30 minute consultation to learn more about your needs and see if we’re a good fit.
What makes 12 Curations different?
We bring a curated, personalized approach to every project. Whether you’re planning a celebration or need seamless support, we’re here to simplify your life and elevate your vision.
Can I hire you for both event planning and virtual assistant services?
Yes! We often support clients in multiple ways. For example, we can help you plan a business event and also manage the post-event admin or outreach.
Do you work with other vendors?
Yes. We’re happy to coordinate with vendors you’ve already chosen or find and vet the right ones based on your event or project. We’re skilled at researching options that align with your vision, budget, and location.
How do you ensure quality and consistency?
We use organized systems, regular client check-ins, and custom tools to ensure you get a high quality experience every time. Everything is curated to meet your goals.
What happens if I’m not satisfied with the service?
Client satisfaction is at the heart of what we do. We welcome feedback and offer a revision or solution process to ensure you’re happy with the outcome.
Event Planning & Styling
What types of events do you plan or style?
We specialize in intimate celebrations, social events, birthday parties, showers, business gatherings, wedding events and more. Want a full breakdown? Visit our Services Page for everything we offer.
Do you offer day-of coordination?
Yes! We offer full planning, partial planning, and day-of coordination packages based on your needs!
How far in advance should I book your event services?
Ideally 4-8 weeks in advance for smaller events (under 50 guests) and 3-6 months for larger or more detailed events (50+ guests). The earlier you book, the more time we have to curate a seamless and personalized experience. Events booked with less than 2 weeks notice are considered rush bookings and may incur an additional fee based on timeline, complexity, and availability.
Do you travel for events?
Yes, depending on location and availability. Travel fees may apply.
Can I hire you just for event styling, not planning?
Absolutely! We offer standalone event styling if you’ve got the logistics handled but need a creative touch?
Do you offer rental items?
We offer a curated selection of rentals and partner with trusted local vendors to provide any additional pieces your event may need.
Gifting
What kind of gifting services do you offer?
We offer curated gifting, which means we take care of the brainstorming, sourcing, coordinating and even delivery so you can send thoughtfully, beautifully presented gifts without the stress. Perfect for client gifts, special occasions, thank yous and more.
Do you provide the gifts, or just source them?
We provide a done for you gifting experience. You share your needs, budget, and preferences and we source everything for you. We don’t stock inventory, so gifts are purchased from trusted vendors or small businesses on your behalf.
Can you create gifts for specific occasions or people?
Yes! We curate gifts for birthdays, holidays, new babies, clients, employees, teachers, sympathy celebrations and more. Whether it’s professional or personal, we’ll help you give something memorable and meaningful.
Do you ship gifts or are they hand delivered?
All gifts are carefully curated and shipped directly to the recipient or to you for personal delivery. We do not offer hand-delivery services.
How far in advance should I book gifting services?
For single gifts, 3-5 business days are preferred. For larger orders (bulk gifts, holiday sets, corporate gifting), we recommend reaching out 2-4 weeks in advance to allow time for sourcing and customization. For items with longer delivery windows, we’ll factor that into the timeline and keep you updated throughout the process. If a gift’s shipping timeline doesn’t fit your schedule, we can find alternatives that arrive on time without sacrificing style or quality.
Can I include a personalized note or branded item in the gift?
Absolutely! We can include custom cards, your logo, or branded packaging depending on your request and the vendor’s capabilities. Just let us know during your consultation.
Can I reuse service for recurring gifting?
Yes. We offer ongoing gifting support for clients who want help remembering and managing gifts for multiple occasions throughout the year.
What if I don’t like the gift options offered?
No worries! You’ll always have the chance to review and approve gift options before anything is ordered. We’ll refine selections based on your feedback.
The Curated Assistant
What types of tasks can you help with?
Our virtual assistant services are designed to support busy professionals, entrepreneurs and families with everything from admin and scheduling to content support and project coordination. We tailor tasks to each client’s needs whether business or professional. For a deeper look at how we can help, check out our Services Page or reach out to chat.
What industries do you specialize in?
We work with entrepreneurs, small business owners, creatives and busy parents, but our skills are transferable to most industries.
Is there a minimum number of hours required?
We offer flexible packages from hourly rates to monthly retainers. No huge commitments are required to get started!
How do you track time or tasks?
We use trusted time-tracking tools and provide transparent updates or reports regularly, depending on your preferences.
Can I book a one-time project?
Yes! Whether it’s a one-off task or an ongoing partnership, we’re happy to support your needs.
How do you communicate with clients?
We tailor communication to your preference! Whether you prefer email, messaging platforms, or scheduled calls, we’ll find a system that keeps things clear, consistent and convenient for you.
Do you work with clients outside of the United States?
Yes! As long as we can coordinate time zones and preferred communication methods, we’re happy to support clients both nationally and internationally.
How is information like documents or passwords handled securely?
We take information security seriously. All client documents, logins, and sensitive materials are handled using secure systems to ensure your data remains safe and confidential.
Pricing, Payment & Policies
How much do your event planning and styling services cost?
All of our event services are custom priced based on the type, size, and complexity of your event. We offer styling only support, partial planning, and full service event curation. Our event services range from $400-$10,000+ depending on the size, complexity, and level of support you need. Most clients fall anywhere between $400 and $2,000 for partial and full planning. A consultation is required before providing a quote.
Do you offer event packages or flat rates?
We offer flexible packages tailored to your event whether you need just styling or full planning. Each quote is based on your event details, and we’ll walk through options during your consultation.
How much do gifting services cost?
Gifting services are priced per project. Curation fees typically start at $50-$100, depending on the complexity, plus the cost of the gift(s) and shipping. Bulk or corporate gifting quotes are also available.
Do you offer gifting packages or subscriptions?
At this time, we offer gifting services on a per-request basis. If you’re interested in multiple gifting occasions or recurring support, we’re happy to work with you on a custom arrangement.
Where can I find your virtual assistant pricing?
Our virtual assistant pricing is listed directly on our website. For all other services, pricing is provided through custom quotes after an initial consultation. This allows us to tailor each offering based on your exact needs and budget.
What forms of payment do you accept?
We accept payments via debit/credit card, bank transfer and PayPal. Payment links are provided upon booking.
Do you offer refunds or rescheduling?
We understand that plans change. Depending on the service and notice period, we may offer partial refunds or rescheduling options. Full details are available in our service agreement.
Are your payment options flexible?
Yes. Every client receives a personalized approach. We offer flexible payment options depending on the service type. Whether it’s a flat rate project, hourly support, or monthly retainer, we’ll help you choose the structure that works best for your needs.
Are deposits required?
A non-refundable deposit is required to secure all bookings and final payments are due before services are completed or delivered.
What if I’m not sure what service I need?
No worries! We recommend starting with a free consultation. We’ll discuss your goals, timeline, and budget and then suggest the best service package for you.